Unified Communications (UC)
We provide Company Communications Solutions for the public and private sectors. Our solutions are designed for standards-based open connectivity with high availability and flexible growth depending on the needs of each company. Our solutions combine the latest voice, data and video technologies to enable real-time collaboration of teams, increasing productivity and customer satisfaction.
UC as a Service (UCaaS)
Unified Communications services have traditionally been implemented from the company infrastructure. As collaborative applications such as unified messaging, video conferencing and desktop sharing are being offered from the cloud, the “as a service” business model is a reality for communications.
Unified Communications as a service on a pay-per-use model helps to reduce the complexity of the IT environment and its management, as well as allowing each department in the company to scale its resources in a flexible manner to adapt immediately to changing business needs and increase the productivity of each employee.
Business Telephone Services
We have the suitable global company communications solution for each type of business, regardless of its size or the way in which employees communicate among themselves or with their customers, with a full range of voice, data and video communication servers (IP-PBX) designed with the professional telephone services that the business processes require, and the ability to adapt to the growth needs of your business
We provide companies with advanced business telephone capabilities on IP desktop devices, softphones, wireless handsets, smartphones and tablets.
Unified Communications and Collaboration (UC&C) solutions boost productivity in any type of organisation.Our collaboration tools facilitate communication within company business applications, combining IP telephone services, instant messaging, video conferencing, presence and collaboration into a single suite.
With our applications, collaboration, conferencing and messaging become services which are more accessible, immediate and flexible.We provide a comprehensive suite of UC&C tools to allow businesses from any industry to collaborate more effectively internally and externally, increasing their productivity and enabling the mobile workforce to communicate to evaluate the availability of a contact and the best way to make contact and collaborate from anywhere, at any time and from any device.
The current working method requires the freedom to communicate wherever and whenever it is deemed necessary. To achieve this, communication tools are required that are capable of encouraging communication between employees in the easiest possible way without losing functionality.
We provide mobility solutions for the interior of the offices, based on IP DECT and WiFi technologies.Also, through Fixed and Mobile Convergence we extend communication services to provide access to all users from any location, by integrating their mobile devices with the corporate telephone network of the company.
Multichannel Customer Service
The success of a business depends largely on the way it treats its customers. Over 80% of customers of each business make contact via telephone, e-mail and social networks. And still organisations tend to spend more of their budget on their lobby and red carpet.
The set of solutions for Customer Service (Contact Centre, Operator) provides all the tools necessary to make any interaction between customers of each business quick and easy. Thanks to the improvement in response times, the reduction in the number of abandoned calls, the reduction in operating costs and increase in revenue, our customers receive a quick return on their investment.